Legal

Refund & Cancellation Policy

We believe in a fair and transparent refund policy. Everything is clearly laid out here.

Last Updated: June 1, 2026

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14-Day Free Trial — No Risk

All new users get a 14-day full-featured free trial. No payment is collected during the trial. Cancel before the trial ends — no charges whatsoever.

Eligible for Refund

Accidental duplicate payments caused by Razorpay/PhonePe gateway timeouts during your subscription renewal.

Severe server outages on EatPe's end that prevent you from generating bills or syncing Zomato/Swiggy orders for more than 48 consecutive hours.

Incorrect billing tier charges (e.g., you were charged for the Enterprise plan instead of the Starter POS plan).

Full refunds requested within your first 14 days of subscribing, because we want you to be 100% satisfied with EatPe. No questions asked.

Non-delivery of EatPe Thermal Printers or custom QR stands within 15 days of your confirmed order.

Not Eligible for Refund

Refund requests made after your initial 14-day cooling-off period has expired. We encourage you to fully test the POS during the free trial.

Partial-month refunds. If you cancel your monthly or annual subscription halfway, your EatPe account remains active until the end of the billing cycle.

WhatsApp marketing credits (Green Tick messages) that have already been consumed by your campaigns, or Razorpay gateway processing fees.

Account suspension due to illegal activities, fraudulent billing, or violation of our Terms of Service.

One-time setup fees, menu uploading charges, or custom ONDC/Aggregator integration work once the technical team has started the process.

Thermal printers and hardware that have been opened, used, or damaged. Returns are only accepted for sealed items within 7 days (shipping paid by you).

Refund Process

Initiate Request from Dashboard

Navigate to Merchant Dashboard > Billing Section and click on the "Request Refund / Cancel Plan" button in the Danger Zone. Please provide a clear reason (e.g., duplicate charge, POS issues) so our team can assist you better.

Account Audit (2-3 Business Days)

Our technical support team will cross-check your EatPe server logs, Razorpay transactions, and WhatsApp usage metrics to verify the claim. We process these audits strictly within 48-72 hours.

Approval & Notification

Once the audit is complete, your dedicated account manager will send you an official update via email and WhatsApp. If approved, the exact refund amount will be stated.

Bank Processing (5-7 Days)

Approved refunds are routed back instantly via Razorpay/PhonePe to your original payment method (UPI, Card, or Netbanking). Your bank may take up to 5-7 working days to reflect the credit in your account.

Cancellation Note

Upon cancellation, your data remains accessible until the end of your subscription period. After that, your data will be securely deleted within 30 days. Please export your data before cancelling.